Do you ship worldwide?

We currently only ship to EU countries.

Where do you ship from?

In-stock items are typically shipped from Germany.
Pre-order or custom-made items are shipped from China.

What are the shipping fees?

• Germany (Standard, DHL): €5.19
  Free shipping for orders over €50 in Germany.
• Other EU Countries (Standard, DHL): €6.99
  Free shipping for orders over €60 in the EU.
• Occasionally, we offer free shipping promotions.

How long does order processing take?

Once your order is confirmed, we will arrange shipping promptly, and you will receive updates via the contact details provided. Shipping time depends on order type:

In-stock orders: Shipped within 24–48 hours Monday to Saturday.
Pre-order & custom orders: Handmade items require 15–20 days for quality assurance. (Note: Customs delays may add 3–10 working days.)
Rest assured, we prioritize efficiency and will keep you informed. Delivery times vary by carrier.

About European Delivery Times:

Germany: 2–4 business days.
Other EU Countries: 2–8 business days.
Holidays, disasters, or pandemics may cause delays.

For mixed orders (pre-order + in-stock items):

We ship available items immediately and pre-orders as they become ready. Partial deliveries are normal—rest will follow.

Tracking Your Order:

Email/SMS with tracking ID will be sent if you provide a phone number.
Track via our [Tracking Page]. Updates may take 1–3 business days.

Address Error Disclaimer:

Buyers are responsible for correct shipping addresses. Contact support@auragrun.com immediately if errors occur.

Returns:

Buyers cover return shipping. See our [Refund Policy] for details.

Lost/Stolen Packages:

AuraGrün Store is not liable if tracking shows delivery. Report to the carrier via our tracking page or contact support@auragrun.com.

Customs Fees:

Rarely, local customs may charge fees. Contact your customs office directly—these are beyond our control.

For further questions, please [contact us].